Welcome to the Mortal Kombat 11 Support forums! Please feel free to use this section to help other players with general gameplay and technical questions. If you need assistance that requires a WB Games Support agent, it is best to contact us via a ticket, Twitter, or Discord using the instructions below.
How do I contact support?
You can visit https://go.wbgames.com/MKhelp to submit a help request.
To contact us on Twitter, please follow us @WBGamesSupport.
To join us on Discord, please visit https://discord.gg/MortalKombat11.
Which question type should I select when contacting support?
- Account or Login
- For issues pertaining to lost saves or suspensions
- Purchase or Currency
- For issues pertaining to missing purchases, currency disputes, or purchasing difficulty
- Gameplay Help Request
- For issues pertaining to gameplay mechanics, content progression, or missing characters and items
- For issues pertaining to crashing, internet connection, lag, or downloading
- Bug Report
- To report a gameplay bug
- Report Abuse, Cheating, or Content
- To report a suspected player of cheating. Please keep in mind that while we are unable to discuss or disclose corrective actions taken against reported players, all reports will be reviewed thoroughly.
- To pass along feedback and suggestions to the game developers
NOTE: Bug Reports, Feedback, and Cheating/Harassment Reports are reviewed by the developers and moderation team and will not be addressed by a Customer Service Agent. If you need direct assistance, please be sure to select a different question type.
How do I report a purchase issue?
You can report a purchase issue by visiting https://go.wbgames.com/MKhelp and selecting “Purchase or Currency” as your question type. Be sure to include your PSN/Xbox Live/Steam display name and receipts that you have received from Sony/Microsoft/Steam.
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