Followers Level Up BUG?!

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    WB Gamer
    Just got a reply from support. They told me to do a hard reset of my console...

    ...Umm seriously?
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    WB Gamer
    I never really understood how the stats gain through level ups or just straight up actions works, I mean one common thing I encounter with the stats is when I swap around my warchiefs or Overlord and after awhile if they didn't have it prior, they would either gain the shaken master weakness it possessive enragement, I don't get it and it can be rather upsetting that a captain gains a weakness just because I'm moving him around x_x
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    WB Gamer

    I've specifically tested this (Xbox One user) on over 2 dozen low level (< lvl 20) random Captains recruited in Minas Morgul via Vendettas, so each  obviously had a stint in Garrison prior to deployment.  I'm level 80 Tallion, still on my first play through.  Each of those low level Captains were deployed to Minas Morgul from Garrison and raised to lvl 80 via a combination of one or more: Nemesis missions, providing 5 or 1 lvl up's TO and/or Fight Pits.  NONE (zero) ever gained a single strength attributed to levelling up or lost / reduced the severity of a weakness.    I also raised about a dozen low level (lvl 37) Captains recruited from the FP in Minas Morgul (e.g. no stint in Garrisson) and like those recruited from Vendetta and raised to lvl 80, NONE (zero) of these gained any strengths attributed to levelling up or lost / reduced severity of weaknesses either.    I did report this directly to WB via their support ticket system over a month ago. amd there have been a number of threads posted here on this subject.   Hard reset won't help (as you sarcasitcally and correctly implied), and frankly that part of the game (levelling up to gain strengths and lose/reduce severity of weaknesses) is no longer functioning for many players, so I don't bother with it anymore.    

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    WB Gamer
    This just has GOT to get fixed. To me, it's totally ridiculous. It takes the fun completely out of leveling followers up.
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    WB Gamer
    Yeah, the only stat that I've seen change so far is enraged by rival and one class bonus randomly appeared. I really need it fixed because I've spent the last few weeks working on something and now that I've finally got it set up, I need to level orcs from my garrison and I don't want to risk it now with this bug present...
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    WB Gamer
    How can we get the attention of the Dev's on this? I made a report using the link I provided above, but that's all I can do.
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    WB Gamer
    I did a little more testing to see if it had anything to do with followers being leveled down to match your level but it seems to happen regardless. I've deployed followers that were higher and lower than my level but it happened to all of them. Something really needs to be done about this
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    WB Gamer

    Hello Bleakwail,

     

    We had our Live teams look into this issue, thank you for putting in a ticket to alert them. 

     

    They have been unable to reproduce this issue and we have had very few players report a bug like this. This means we have less info than we need to figure out what is happening. 

     

    I read that CS replied back to you about a Hard Reset. Did you try out the hard reset? 

     

    I also have a question, when did you start this save game?

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    WB Gamer

    Hey Demitri_S,

     

    I replied to this comment on the other thread as well. For new users reading through here, I'm going to re-paste the message here to you.

     

    Hello Demitri_S,

     

    We had our Live teams look into this issue, thank you for putting in a ticket to alert them. 

     

    They are unable to reproduce this issue. Also, we have had very few players report a bug like this. 

     

    What this means, is that this issue affecting you, is likely affecting only a small number of players, as opposed to something widespread.

     

    When sending in a support ticket, did you reply to the autogenerated return email? And if so, did you get a response from customer service since you mentioned your previous comment? 

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    WB Gamer

    Hey Philamonjaro

     

    We had our Live teams look into this issue, they are unable to reproduce this problem of "Orcs not gaining/losing traits", and we have had very few players report a bug like this. 

     

    Did you fill out a support ticket? Every ticket helps us get more info on a particular issue so that we can try to reproduce it in a game. We need these tickets to identify problems https://middle-earthgamessupport.wbgames.com/hc/en-us/requests/new

     

     

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    WB Gamer
    Haven't posted one yet good sir, I'm still testing different circumstances to see if I really am having an issue, or just getting unlucky. I will continue to test further and if it does seem as though the bug is present, I will send one in :)
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    WB Gamer
    Unable to reproduce this? Really? Was the team experimenting on all platforms? I should have made it clear, here on the forums that I am on the Xbox One. I am in direct contact with Uruk's Hollow every day. The irony is that one of his forts were streamed, and HE suffers from this same problem. More people who play on Xbox One need to speak up, here. I'm amazed they haven't! Also, the hard reset. I don't even have words to describe how useless that advice is.
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    WB Gamer
    Also, my friend is suffering from this bug.
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    WB Gamer
    Indeed I am. It would be great if this got fixed. I have some old SOM imports that need leveling up, and I can't do it due to this bug, unless I want them to be weak level 80s.
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    WB Gamer
    OK, here we go. I have a little clip of our issue here.

    I have two lab rats: Ur-Heku Warmaster and Ar-Janek of the Caves. Ur-Heku was sent to the garrison and deployed back into the army screen. Ar-Janek has NEVER been in the garrison. I give each of them 15 levels using level-up training orders. Only Ar-Janek's stats change. He loses a Mortal Weakness, Terrified of Executions. It may not be much, but it's more of a change than Ur-Heku's stats, which stay exactly the same.

    https://xboxclips.com/The%20Tark%20Lord/9960e79a-0f54-4c31-a206-7ad9b1550595
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    WB Gamer

    The team uses the tickets to try and recreate issues. 

     

    So if an issue is "On Xbox One, anytime an orc goes to the Garrison, it's abilities become locked", the team will then get a bunch of Xbox Ones and then put orcs into the garrison, take them out, and level them, and then compare their traits before and after. They'll do this over and over. 

     

    After doing the above over and over, the bug was not reproduced. It's possible that with more tickets, we would get more information on the bug, and maybe we could reproduce the bug. 

     

    With the current body of evidence, Non reproduced bug, and low number of tickets, it suggests the bug is affecting a small number of players. 

     

    I am happy you know Uruks Hollow. Uruks Hollow is a lovely person :).

     

    In regards to the hard reset comments, please answer whether or not you tried doing it. I realize it's frustrating and I'd like to know if it worked. It is not obvious to me if you tried it.

     

     

     

     

     

     

     

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    WB Gamer
    https://xboxclips.com/The%20Tark%20Lord/9960e79a-0f54-4c31-a206-7ad9b1550595


    RIGHT THERE. SO WHEN THE TECH TEAM TEST THIS ON "A BUNCH OF XBOX'S" THIS NEVER HAPPENS ON YOUR END??!
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    WB Gamer

     wrote:
    A hard reset? I find that advice to be astronomically ridiculous. This is not a hardware issue! Seriously, what on
    Earth would a hard reset do? 
    Response: A hard reset (disconnecting power for at least 1 minute then restarting) accomplishes a number of tasks, both h/w and s/w related, including clearing memory/cache of any game-related files, kills the running of the game's main executable(s) and severs your account connection to Monolith servers and Xbox Live.    Once powered back on, you initiate a new play session by restarting those SoW executables, all its support files, etc etc and a new connection to Monlith servers.    Hard reset is standard troubleshooting with software issues (and h/w obviously), as some executables/files/apps/etc can become unstable/corrupted/etc resulting in overflow/memory errors/unanticipated behaviour/etc.   Hard reset is not fixing this problem.    

    One thing forgot to mention in this thread, and really regret it - Followers DO gain their TWO epic traits when leveling up.
    Response: I'm assuming you are referring to levelling up a Common Captain via the Online Fight Pit mechanic.   e.g. win 3 battles in a row become Epic, win 6 and become Legendary?   Otherwise, levelling up outside of OFP,  I've never had a Captain become Legendary (from Epic) and very very rarely have I ever had a Common Captain become Epic.    I may have had a dozen out of literally thousands of Captains gain 'Epic' status (from Common) during levelling up in the 'open world'.    OFP is a completely different animal in terms of gaining Epic/Legendary status.   

    However, what needs to be looked at is the phenomenon where they are not losing HORRIBLE weaknesses like "mortally Flammable", "Shaken Master", etc. Even if they are leveled from LVL 17 to 80. They still keep those weaknesses.
    Response:  A Captain can NEVER lose 'Shaken Master' trait  (or Hysterical Master).   These are permanent weaknesses.    In my experience, you an add 'Exhausted' to that last (never have that weakness removed).   Mortally Flammable, like most if not all the other weaknesses had a chance of being removed when levelling up (or gained like any other weakness when levelling down via Shaming).   The chance of removing any weakness and/or reducing its severity and/or gaining strengths increases based on how many opportunities they have for levelling up (e.g. lower level captains have a greater chance then those already close to lvl 60 and above).    

    Also, they will not gain NEW strengths.... They do not gain new hates, new Immunities, etc.
    Response:  Agreed, since the July update, in my experience, no Captains gain strengths or lose/reduce the severity of weaknesses.  Their attributes remain the same - from level 1 up to level 80, they gain no Strengths and lose/reduce no weaknesses outside of the few enragements not related to levelling up (e.g. Enraged by Cowards, Enraged by Caragor/Grunt/Ghouls, Enraged by Rival, etc).    It is not related in how they level up - doesn't matter.  Their attributes, other then level, do not change.  You can still manually give them TO's succesfully, including Legendary TO.   


    Lastly, I hear you about "not enough tickets have been submitted", but when I have two friends on Xbox One who tell me they have the same issue going on, including the others who have mentioned having the issue in this thread, that is 5 already since the thread began.
    Response:  I can't remember the exact ration, but generally for every ticket submitted. there are at least 100x others that have encountered it but don't bother generating a ticket.   This factor increases dramatically if users aren't even aware it's a bug/a mechanic that is not working properly, and reduced accordingly if it's a game breaker.   
    ALSO, HAS THE TEAM REALLY ALREADY TESTED A "BUNCH OF XBOX ONE'S"? Has this really happened already, and been deeply looked into? Just since my thread was created? Why would they have tested so thoroughly, already to come to the conclusion that the bug isn't all that prevalent? After all, didn't you say there have been very few tickets? All of this aside, I'm just asking for this to be looked into.

    Response:  Oten, there are many factors that go into sucessfully reproducing a bug, especially if it's one not everyone is encountering on the same platform.   Simply testing this on bunch of random Xbox One's is the first basic test, but much more needs to be done.   Does this affect players on their first playthrough only?  Is it specific to only 1 region, multiple or all?   Does it affect players who are Tallion lvl 80 only?   Does it affect players who have installed patches individually since the game was launched and not those who have recnetly installed it and just the one patch?   Does it affect only those players who have the DLC's, or just one of them?  etc etc etc etc.   

     

    No offense, but Monolith's track record from game launch in terms of existing and introducing bugs speaks for itself.  That's just a fact.   Llikely a big part of this is due to the huge scope and ambition of the game which resulted in a highly complex coding.  Combine that with insuficient resources (Q/A personnel and time) to test it all out and perhaps some poor communication (both internally and externally) .   Despite this it's still a very fun, entertining, LOL game.  


     

     

     

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    WB Gamer
    I wonder what the circumstances to duplicate that glitch is. I'm on Xbox One and everyone that levels so far gains/loses strengths and weaknesses as normal. Actually several people I know who have this game haven't noticed an issue like that either. I am on my second playthrough though if that's a factor at all. I just wanted a fresh approach to gathering orcs from a fresh setting.
    I haven't noticed an issue with orcs coming from common/epic to legendary either. I mean one of the first orcs who killed me when I started my second playthrough became legendary from common immediately with a title change and several new strengths. I mean, I got Bruz the Chopper back and leveled him from whatever level he was to level 37 or something and he gained fire-proof, poison-proof, curse-proof and frost-proof on top of his original arrow-proof and beast-proof trait. Granted I gave him an epic champion trait and then got him to legendary status almost immediately with a TO.
    I don't know what it is, but perhaps a new playthrough is what made the game a bit more responsive for me. I'm seeing necromancers everywhere/every region now when in the previous game I only ever saw Zog at random points aside from the story.
    I mean, from experience so far I only noticed that weaknesses/strengths gain/lose slowly. Everytime I shame an orc he loses strengths and gains weaknesses right away but aside from that it takes like 5 levels before an enemy/follower orc will gain/lose strengths and weaknesses.
    The only issue I've noticed so far in the game aside from this is that it always seems like the "worse than death" skill is active even if it isn't. Almost every orc I've shamed so far becomes or has become deranged or a maniac. That is VERY annoying.
    But yeah. I really want to replicate and study this bug because it really sounds frustrating to everyone and I'd like to help knock out any bugs this game might have if I can.
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    WB Gamer
    Oh wow I just noticed what said and I haven't looked at followers coming from the garrison yet. I'll check that out when I get back home from work. Lol I've tested literally everything except orcs from the garrison.
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    WB Gamer
    It isn't just orcs from the Garrison. It's every follower. Be sure to watch his video at the link provided. Try leveling up your followers, and I guarantee, you'll see the same thing happen if you're on Xbox One.
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    WB Gamer
    So in fewer words, you're saying this is a real issue, and it's affecting you too, right? Is that what you're saying?
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    WB Gamer

    I'm on PC still playing from time to time and have this bug too I submitted ticket yeasterday.

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    WB Gamer

    Sent a ticket on this about a month ago.  As I've mentioned several times now, I first encountered this with followers who came from Spoils of War chests.  That playthrough began back in February.  I tried the hard reset and the only difference I've noticed is the three guys I picked up in Minas Morgul recently who developed exhaustion when I leveled them up above 60.  I'd never seen a follower get worse when leveled up before.

     

    Now that I think about it, I'm not sure I've tried improving a garrisoned follower since the reset.  I've pretty much given up on them at this point, so my online recruiting has been reduced mainly to low level orcs I then sacrifice in the Pits for better followers.  I've still got a level 29 Legendary from one of my first Spoils of War chests.  I'll see if I can improve him later and report my results.  I have zero expectations.

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    WB Gamer
    Eh, as soon as I get home I'll watch those videos just to get a better look at everything and I'll do some thorough testing to see how I'm affected. I will report any results I get here and via ticket if need-be.
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    WB Gamer

     wrote:
    So in fewer words, you're saying this is a real issue, and it's affecting you too, right? Is that what you're saying?

    Yes I'm having this issue, and it started with the July patch.  Before the July patch levelling up Followers and gaining strengths, losing/reducing the severity of weaknesses was working fine.   For some perspective I have played 1796 hours  of this game, still on my first playthrough, Xbox One, have reinstalled the game once back in December when we purchased a new Xbox One, have over 4500 Captain/Warchiefs/Overlords Domniated, and 20 000 Follower Levels gained since the last reset.  

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    WB Gamer

    In response to your comment I watched the video and tested it just a minute ago the same way. My followers are gaining strengths and losing weaknesses as usual.. True I am on Xbox One so I'm surprised I haven't gotten the issue yet.
    I will be testing the issue out in a moment with garrison followers to see if I'm affected I'm that way instead.
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    WB Gamer

    Hard Reset didn't work for you? Have you reached back out to the customer support and told them? 

     

    " but generally for every ticket submitted. there are at least 100x others that have encountered it but don't bother generating a ticket.   This factor increases dramatically if users aren't even aware it's a bug/a mechanic that is not working properly, and reduced accordingly if it's a game breaker.   "

    This number could be true for another piece of software, however we cannot apply it to our system. It truly depends on the bug as well. How easy to reproduce the bug is a good indicator of how likely it is to exist in a game.

     

    "Does this affect players on their first playthrough only?  Is it specific to only 1 region, multiple or all?   Does it affect players who are Tallion lvl 80 only?   Does it affect players who have installed patches individually since the game was launched and not those who have recnetly installed it and just the one patch?   Does it affect only those players who have the DLC's, or just one of them?  etc etc etc etc.   "

    This is where tickets come in. With testing bugs, we need more information and specificity to be able to direct our resources to finding the bug correctly. There are millions of factors that can alter whether a bug happens or not. One of the factors could be "Player has over 1000 hours of gametime". We first look for the most common player scenarios to identify bugs and then work outward to more complicated. At one point it hits a wall where we NEED the support tickets to help narrow down the reasons. 

     

    "No offense, but Monolith's track record from game launch in terms of existing and introducing bugs speaks for itself.  That's just a fact.   Llikely a big part of this is due to the huge scope and ambition of the game which resulted in a highly complex coding.  Combine that with insuficient resources (Q/A personnel and time) to test it all out and perhaps some poor communication (both internally and externally) .   Despite this it's still a very fun, entertining, LOL game.  "

     

    Fun fact, the players of Shadow of War played the game MORE hours in 1 day, than the entire studio did in 2 years. If y'all were able to test during the development cycle, it'd have been very helpful :). You don't need to speculate about why there are bugs, the reason why is because the player base is able to test the game WAY more than we can. Thus bugs will be found by players that no one at the studio ever saw, even when testing the game for years. 

     

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    WB Gamer

    Did customer service get back to you from the ticket? 

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    WB Gamer

    Did customer service get back to you from the ticket? 

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