Online mode and Story mode options are Red when I start the game

Online mode and Story mode options are Red when I start the game

If the Online and Story mode options are Red when you start the game, this means the game is still installing. Some features, such as Local Multiplayer, Single Player regular matches, Training, and the Tutorial can be accessed while the game installs the Story and Online features.

Xbox One/PS4

On Xbox One and PS4 the installation process normally takes less than 30 minutes but can take up to 90 minutes depending on your system. We would recommend checking out the Tutorial to learn the basics of Mortal Kombat X or brush up on your skills while you wait.
 
To check the progress of the install on Xbox One, you can return to the dashboard. The overall progress will be shown as a green bar on the game’s tile.
 
There is not currently a way to monitor the installation progress on PS4.
 
If the game has appeared to finish installing and you still cannot access Story mode or Multiplayer, please try turning your system completely off and then back on again. If the modes are still not available, we would recommend uninstalling the game and allowing it to reinstall again.
 
To do this on PS4:
 
  1. From the dashboard highlight Mortal Kombat X
  2. Press the Options button on your controller
  3. Select Delete
  4. After deleting the game, launching it again will start the installation process
 
To do this on Xbox One:
  1. From the dashboard highlight Mortal Kombat X
  2. Press the Menu button on your controller
  3. Select “Manage Game”
  4. Highlight Mortal Kombat X on the Manage Game screen and press the Menu button on your controller again
  5. Select “Uninstall”
  6. After this has completed, you can return to the dashboard and select “Install Disc” or attempt to launch the game to start the installation process
 
If these modes are still inaccessible after attempting the steps above and allowing a maximum of 90 minutes for the game to install, please submit a help request using the “Ask for Help” button above.
 
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WB Games

Topic Information
  • Topic #: 24022-980
  • Date Created: 04/13/2015
  • Last Modified Since: 10/04/2016
  • Viewed: 115764