Please note that the Knowledge Base article below is intended for Android players. If you are experiencing a save issue on iOS please review the article here.
The 2.1 update of Injustice has made some changes to help players who lose sava data due to device failure. Save data now saves to your WBID. This means a few things:
Googleplay Cloud saves made prior to updating to 2.1 will still work, and may still be downloaded from the Googleplay Cloud. After a WBID save has successfully been created, your Googleplay cloud save will no longer continue to be updated. If you would like to try downloading a pre-2.1 Googleplay save please follow the instructions below:
In order to use Googleplay Cloud Saving you must first have a Google+ account set up and signed into your Android device. This must be a Google+ account; if you only have a regular Google account signed in, your Cloud Saving will not function correctly.
If you are signed into a Google+ account, you can enable "Back up my data" via the "Backup & Restore" section of your Android device's settings menu.
Once cloud saving has been enabled, your game will automatically save to the Googleplay cloud after completing a match if you are connected to the internet. If you load the game on another Android device, or need to restore your data after reinstalling the game, you can do so by signing into your Google+ account on that Android device and then starting the game. You should see a Cloud icon in the top-right corner if the game detects an existing save on the Googleplay cloud.
If you click this Cloud icon, you will be prompted to load your old save. Please note that the game will indicate when this save was created, not when it was last updated. This means if you first saved the game multiple months ago, the notice will say so, but the save will consist of your game data from the last time you played with an active internet connection.
Frequently Asked Questions:
1. How frequently does the cloud save update?
The cloud save will update every time you finish a match as long as you are signed into Google+ and have an active internet connection.
2. How do I disable Cloud saving?
Once cloud saving is active, you can stop the game from updating to the cloud by entering the “Google Settings” App from the App drawer. Select “Connected Apps,” select “Injustice,” select “Disconnect.” This stops the disconnected app from updating to the cloud, but does not erase the data saved there.
3. I had Cloud saving enabled but am not seeing the restore icon after reinstalling the game or on my new device.
Please try reinstalling the game again if this happens, which should set the game to a "default" state and cause the Cloud icon to reappear.
4. I lost or overwrote my save data. Is there any way to get it back?
We would first recommend trying the steps above to see if you can restore a Cloud save. Unfortunately, if you overwrote your cloud save data with a new save, or if you lost your save data but did not have Cloud saving enabled or were not signed into Google+, we do not have any way to recover this data. Googleplay Cloud data is not directly accessible by Warner Brothers or Customer Service, and cannot be restored once removed.